Frequently Asked Questions

Explore our dedicated page featuring supported devices to confirm if your phone is compatible with eSIM technology.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

An eSIM stands for an electronic SIM, enabling you to set up a mobile plan from your provider without needing a physical nano-SIM card.

Activating your eSIM is a straightforward process that involves three steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.

A physical SIM entails a tiny chip inserted into your device, whereas an eSIM is a digital alternative that facilitates setting up a mobile plan without requiring a physical nano-SIM.